General Conditions of Sale
CGV General Conditions of Sale
1-Price
2-Order
3-Shipping, Delivery
4-Payment
5-Securing transactions
6-Exchange, return and refund
7-Customer Service
8-Guarantee
9-Mediation
10-Responsibility
11-Intellectual property
12-Protection of personal data
This document (General Conditions of Sale) defines the conditions applicable to sales concluded between, on the one hand, persons making a purchase on the site https://www.papillonmode.com, hereinafter referred to as "the customer" and, on the other hand, Fashionenza SERFOX, manager whose head office is located at 198, Avenue Henry Clews Résidence du Golf Mandelieu la Napoule 06210, registered with the RCS of Cannes under number 877 499 459, hereinafter referred to as "Fashionenza".
These general conditions of sale are subject to French law.
www.papillonmode.com reserves the right to modify the general conditions of sale and to update them without notice. The customer must, for each order placed on the site www.papillonmode.com, confirm his acceptance of these general conditions of sale in force on the date of placing his order.
1. PRICE
The price of items sold on our sites are indicated in euros, all taxes included, excluding shipping costs.
www.papillonmode.com reserves the right to change its prices at any time and without notice. The items will be invoiced on the basis of the rates in effect at the time the orders are registered. They remain the property of www.papillonmode.com until the full payment of the order price by www.papillonmode.com. This price is payable in full and in a single payment.
2. ORDER
The customer can order via the website www.papillonmode.com, 24/7
www.papillonmode.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and descriptions of the products available for sale. The photographs illustrating the products do not enter into the contractual field. It is possible that non-essential errors appear on the site, a fact that the customer accepts and acknowledges. Under no circumstances can www.papillonmode.com be held liable. Www.papillonmode undertakes to honor orders received on the website only within the limits of available stocks of the products. In the event of unavailability of one or more product(s) ordered, www.papillonmode.com undertakes to inform the customer as soon as possible, and where applicable, to reimburse the customer no later than 30 days following payment of the sums paid.
3. SHIPPING, DELIVERY
All orders placed on www.papillonmode.com are processed within 24 hours from Monday to Friday (excluding public holidays) subject to payment validation. Orders placed on weekends and public holidays are processed the following business day.
In exceptional circumstances (private sales, holidays, public holidays, etc.) the delivery time may vary up to
72 hours maximum except in cases of force majeure or insurmountable circumstances linked to a third party to the contract.
The customer is solely responsible for the choice of delivery method, as well as the accuracy of the delivery information transmitted when ordering. As a result, www.papillonmode.com cannot be held responsible for errors made by the customer in the wording of the contact details of the recipient of the order.
The customer is informed that in the event of non-delivery of the package or theft during transport, he will not be able to request compensation in any form whatsoever and the responsibility of www.papillonmode.com cannot be engaged.
For all delivery methods, the tracking information provided by the carrier is authentic and binding on the customer and www.papillonmode.com.
The products ordered are transported at the customer's sole risk.
Delivery :
Packages are delivered in France, by Mondial Relay tracked at the price of
€5, within 3-5 days at a relay point and at home in France by Colissimo la poste tracked at a price of €9, within 2-3 days.
A delivery estimate is given to you before placing your order also for all other destinations in Europe.
Any delays in delivery attributable to the carrier or to www.papillonmode.com do not entitle the customer to claim compensation.
All packages are carefully prepared by the www.papillonmode.com team. The condition of the packaging is scrupulously checked by us before shipping. However, the customer is required to check the condition of the delivered packages and to refuse them if they are damaged.
The customer is required to check the conformity of the products received in execution of his order at the time of delivery.
Any apparent anomaly concerning the delivery such as:
- damaged package,
- Missing products,
- Damaged products,
- Products not conforming to the order,
must be notified by the customer or recipient with any reservations to the carrier at the time of delivery andwithin the legal time limits following receipt of the order and communicated to www.papillonmode.com, i.e.:
- By email to wwwpapillonmode@gmail.com
-By mail to PAPILLON MODE 57, avenue de la Gare 06800 Cagnes sur mer FRANCE
4. PAYMENT
Payment for orders on www.papillonmode.com can be made by:
-Bank cards (CB, Visa, Master Card)
-PayPal.
www.papillonmode.com does not accept payments by check. All checks sent to us by mail will be automatically refused and destroyed.
5. SECURITY OF TRANSACTIONS
The confidentiality and security of data transmitted on the web and the site http://www.papillonmode.com are ensured by the secure TLS payment module.
IMPORTANT INFORMATION ON THE SECURITY OF BANK CARD PAYMENTS ON THE INTERNET 3D Secure
The 3D Secure system, created in 2001 by international issuers VISA and MASTERCARD, aims to strengthen the security of online payments.
After being successfully adopted by our European neighbours, the 3D Secure programme has been available for French transactions since 1 October 2008 and is currently being implemented for the majority of major French banks.
The advantages of the 3D Secure device
This involves applying additional control when you make online purchases by inviting you to enter an authentication code or personal data (which varies depending on the bank) in order to allow your bank to identify you and validate the transaction. This system therefore aims to reduce the risks of fraudulent use of your bank card because in the event of loss or theft, for example, your card would not be usable against you without entering the above identification details.
Concretely, to pay for an order on www.papillonmode.com with 3D Secure:
Enter your bank card number, its expiry date and the last 3 digits of the cryptogram on the back of your card.
You will then be automatically redirected to your bank's secure page which asks you to enter an authentication code.
Once the code is validated, you will return to the store which will confirm the validation of the payment.
What is my 3D Secure authentication code?
The allocation of the 3D Secure authentication code varies depending on the bank. Some banks define one with you, others send you by SMS or through an electronic box that they provide, a code each time you make an online payment. Your authentication can also be done by entering your date of birth.
For more information, we invite you to contact your bank or visit your bank's page concerning the 3D Secure device by clicking on the corresponding link:
You can also visit the MASTERCARD and VISA website.
If you encounter any difficulties when paying for your order, do not hesitate to contact our customer service on 0606847643 (non-premium rate call) or via the contact form.
6. EXCHANGE, RETURN AND REFUND
Right of withdrawal
The customer has fourteen days from receipt of his order to withdraw from this contract.
To exercise his right of withdrawal, the customer must send an unambiguous written declaration expressing his wish to withdraw (withdrawal form)
fill out and send the form in the "Return form" section in one click
It will be up to the customer to return the return package, without undue delay and at the latest, within fourteen days following the communication of his decision to withdraw.
Return within 30 days
www.papillonmode.com grants its customers a period of 30 days from receipt of the order to change their mind and return their order without any particular justification to the address below:
BUTTERFLY FASHION
57, STATION AVENUE
06800 CAGNES-SUR-MER
FRANCE
Procedure
Returns/Refunds:
0. Fill out the Return Form form and send it to us in one click.
1. Collect the validated return voucher from your mailbox.
2. Print the validated Return Slip and slip it inside your package with a copy of your purchase invoice. Pack the item(s) to be returned following the instructions below. Print the return sticker and stick it on the package.
3. Drop off the package at your post office point.
Conditions of returns for refund or exchange
www.papillonmode.com undertakes to reimburse the customer for the amount of the items returned for reimbursement within a legal period of 14 days following receipt of the package at its premises, subject to compliance with the conditions below
All items must be returned intact as sent to you.
www.papillonmode.com reserves the right to refuse any request for exchange or refund if the items have been visibly worn.
Please note: shoe boxes should not be used directly for shipping, they must be packaged.
Packages returned postage due will be systematically refused.
Reimbursement terms:
The customer can request the following 3 reimbursement methods:
- Refund within 14 days upon receipt of the return package, directly to the bank card or Paypal account used to pay for the order or in the form of a credit note valid for 6 months.
Important: For customers receiving a gift card or other promotional codes offered, the return of the package will be automatically reimbursed against a credit valid for 6 months.
The terms may differ during exceptional commercial operations, they will then be stipulated in the details of the commercial operation.
The customer must return the item to us according to the return procedure set out in the exchanges & returns section with the validated return slip and a copy of the invoice.
Important: In order for your request to be processed in the best possible conditions, please ensure that you complete the Return Form form correctly, providing the requested information as accurately as possible.
Attention :
The return will be automatically processed as a refund (excluding shipping costs).
If delivery costs were offered during a current special offer from a certain amount spent (example by Mondial RELAY from €69 spent, excluding vouchers, gift cards, promo codes, credits) these costs (€5) are automatically deducted from the refund.
Only
upon request of the buyer a credit note valid for 6 months can be issued for a future order and no delivery costs in this case will be deducted.
Condition to benefit from free shipping costs* by Mondial RELAY is to have spent at least €69 in the same order (also after possible reimbursement) and by Colissimo la POSTE from €99 spent.
*Excluding promotional code: FREESHIP
used for free parcel shipping
If the customer opts for a credit in exercising the right of withdrawal, he accepts the fact that any new purchase with this voucher will not give rise to a refund but to a credit, valid for 6 months from its issue. In accordance with the general conditions of sale of Papillon Mode, for reasons of hygiene: lingerie, tights, swimsuits, leggings and earrings will not be returned or exchanged. It will be up to the customer to keep any proof of return, giving a certain date to this shipment. The right of withdrawal is exercised under the same conditions from the order and before delivery. Items purchased on sale or during exceptional sales (clearance, private sales, VIP sales, flash sales) or benefiting from a code or a promotional offer, will not be able to benefit from a refund, an exchange, or even a credit.
7. CUSTOMER SERVICE
To offer you an ever better service, the customer service of www.papillonmode.com can be reached by messenger
-E-mail via the contact form or to: wwwpapillonmode@gmail.com (response within 24 hours)
For better processing of your request, please indicate the order number and any other reference allowing us to better identify you.
8. WARRANTY
In the event of a lack of conformity or hidden defect declared by the customer and assessed and proven, www.papillonmode.com will offer the customer the repair, replacement of the product or reimbursement subject to the cost conditions provided for in article L217-9 of the consumer code.
Failure to perform or delay in delivery cannot be attributed to www.papillonmode.com.
Cash on delivery returns are not accepted.
In the event of abnormal or abusive complaints, www.papillonmode.com may refuse to serve a subsequent order.
www.papillonmode.com cannot be held responsible for the misuse and/or intensive use of the items that the Customer may make.
Similarly, www.papillonmode.com cannot be held responsible for the return of a competing product and/or one not sold by www.papillonmode.com. It is the customer's responsibility to return the correct item.
9. MEDIATION
In the event of a dispute, the customer can send their complaint directly by email to wwwpapillonmode@gmail.com in order to request an amicable settlement.
If the amicable resolution attempt fails, a request to a mediator must be made within one year of the amicable complaint. The customer may use the following “dispute resolution” platform to settle all disputes: https://ec.europa.eu/consumers/odr/main/index.cfm?...
In accordance with Articles L611-1 et seq. of the Consumer Code, the Customer has the right to use a consumer mediator free of charge with a view to the amicable resolution of a dispute. The mediation service is free of charge for the consumer.
In the event of a dispute concerning the existence, validity, interpretation, execution or extinction of obligations, the assessment will be submitted to the Commercial Court in the jurisdiction of which the defendant is domiciled.
If, during the mediation process, the Client wishes to be assisted by a lawyer or seek expert advice, the related costs will be borne by the Client.
10. RESPONSIBILITY
www.papillonmode.com cannot be held liable for the non-performance or poor performance of the contract concluded in the event of the occurrence of an event attributable to the customer, of any inconvenience, unforeseeable and insurmountable damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, in the event ofout of stock, unavailability of the product, in the event of disruption, flood, fire, strike, in particular of postal services and means of transport or communication or any other event qualified as force majeure, in accordance with case law.
The liability of www.papillonmode.com will, in any event, be limited to the amount of the order.
11. INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on the site www.papillonmode.com are reserved under copyright as well as intellectual property and trademark law for the entire world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site www.papillonmode.com is strictly prohibited without prior agreement.
12. PROTECTION OF PERSONAL DATA
The data collected is intended solely for the use of www.papillonmode.com. They are necessary for the processing and management of customer orders as well as for commercial relations between www.papillonmode.com and the customer. They also allow www.papillonmode.com to provide the customer with personalized services and to improve the relevance of the information offered to them.
In accordance with the law of January 6, 1978, the user has the right to access, rectify, modify and delete data concerning him/her.
Last updated: 04/10/2024
